Consumers have a fourteen-day right of withdrawal.


Cancellation


Withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (Präsentstudio SOENNECKEN e.K. Volmarsteiner Str. 2, 58089Hagen, e-mail: info@praesentstudio.de, telephone number: 02331-94880, fax number: 02331-948888) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation

If you withdraw from this contract, we must reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen day period. You bear the direct costs of returning the goods.

They only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods.


End of the cancellation policy


The right of withdrawal does not apply to the delivery of goods,

which are not prefabricated and the production of which is based on an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer,
which can deteriorate quickly or whose expiry date would be quickly exceeded, sealed goods,
which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
if these have been inseparably mixed with other goods after delivery due to their nature,
Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

We do not grant entrepreneurs a right of withdrawal.